Tread plus screen is terrible.
I have had the bike for years but admittedly I have never used it regularly since I am more of a runner. So I bought the tread plus maybe a year and a half ago and I regret it immensely. I have had issues since the very beginning with the screen. It loses sensitivity and when you cannot use the touchscreen, you cannot unlock the tread to use it or do anything. Every single time, I have to reset it in order for it to work again. Sometimes it is fine for a few days before I have to do it again, but then I have days like yesterday where I had to do it 4 times. I have been calling Peloton and although the customer service agents have always been nice and apologetic, all I want is a machine that works. My worry is that when the warranty is done, I will just have an expensive piece of junk laying around. A quick Google search shows that many people have this same issue. I have had the screen replaced once and then once had someone come and change some hardware. But the issue keeps happening, which means something is wrong with MANY screens. Peloton should issue a recall and give us the option to return the tread plus. Someone was supposed to come a couple of days ago to replace the screen again and the guy never showed up. No call or anything. And when you call Peloton, they cannot help since they use a third party. And the last time the guy came to assess the situation, he was 2 hours late without any apologies and just came in and did not even touch the monitor. We just told him our issues and he said it needed to be replaced and that we would have to schedule another appointment for that. What a royal waste of time! I work and do not have time to just keep on waiting around for technicians! I wish I knew all this before and would have invested in a quality machine. This one is terrible and the company refuses to properly address the issues.