BUYERS BEWARE – BREACHES OF CONSUMER PROTECTION RULES, MISLEADING INFORMATION AND FAILURE TO FULFIL ORDERS
Nihaojewelry has failed to fulfil my order, provided misleading product information and failed to resolve my formal complaints. Its conduct constitutes breaches of the Consumer Rights Act 2015 and consumer protection rules concerning misleading commercial practices. The company has credited my customer account for two undispatched items without my consent, rather than refunding my original payment method. It has repeatedly closed my disputes without providing a remedy or addressing the evidence presented. I have exhausted all reasonable avenues to resolve this matter directly and am now taking further action. I strongly advise others to avoid this company.