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Mary K

United States

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1 review

CarePatrol Franchise Systems

My parents were looking at various…

My parents were looking at various Assisted Living (AL) facilities on their own for the past 3 years. Recently my 91-year old father was in and out of hospital/rehab facilities. Then my 79-year old mother suffered an unexpected stroke, and was no longer able to care for my father, who needed to be transferred to an AL facility. I reached out to CarePatrol, not knowing my parents had done the same three years earlier. The Senior Placement Advisor (SPA) remembered their names. She was able to provide a list of options, answered all of my questions, and most importantly, stepped in and resolved a transfer timing issue that would have cost my parents several thousand dollars otherwise. I would not have been able to resolve the issue on my own, but the SPA's experience and connections did resolve the issue. My mother and I will continue to work with CarePatrol to address her needs going forward.

2022-02-05Verified