Hidden rules and poor service
I signed up using the wrong email by mistake and immediately reached out via live chat and created a Discord support ticket to get it fixed. It eventually got resolved—two hours later—but I found the support team’s tone incredibly rude and dismissive. Their attitude came off as arrogant and entitled, which made the whole process quite uncomfortable. I also requested a refund since I hadn't placed a single trade on the account and no service was actually used. However, I was told there’s a strict no refund policy, which felt very unfair given the circumstances. This policy was not clearly communicated at the time of purchase. What’s worse, there’s no mention anywhere on the website or FAQs about the mandatory 1% risk rule. You only discover this after joining their Discord after you’ve already paid. This kind of hidden rule feels deceptive and leaves you stuck with an account you may not want. Overall, I’m really disappointed with the lack of transparency and poor customer service. I wouldn’t recommend purchasing an account here unless you're 100% sure and don’t mind dealing with rules that aren’t clearly stated upfront UPDATE- THEY STILL REFUSING TO REFUND ME AND REFERING ME TO DISCORD FOR REFUND POLICY NO WHERE ON WEBSITE IS IT STATED THEY DONT REFUND AN UNTRADED ACCOUNT , AVOID AT ALL COSTS!!! WILL BE REACHING OUT TO DFSA ABOUT THIS FRIM