Mixed emotions on customer service
Do not recommend the seller. Mistakenly placed an order thinking it's local since no currency format was mentioned next to the figure of the order (even in the receipt emailed to me - very dodgy). Wanted to cancel just after placing the order since I was charged in a foreign currency (USD) a higher amount than expected to pay. Sent an email to customer inquiries within few seconds/ 1minute I was charged, asking seller to cancel the order and what happened. They took their time to respond and said will try to contact logistics team about this. After a long await with couple of emails sent with reminders almost every other day, close to 20 days I was told its already shipped out of the country. I was given the impression they were trying to contact logistics and I was assuming that is the reason behind the delay in reply. It is amusing that a company takes that long to contact their logistics team and say they can't do anything (seriously what's the point of having that team). Anyway I enquired about how to return the order since I was very disappointed with their customer care and treatment up to that point. I was given an address in Israel to return the goods (not from where it sent or CA - again dodgy). To send it by sea to that address in this pandemic would take close to 3 months and very costly (closer to the order amount I was charged which is not refunded to the buyer). Since there was no use in getting the order refund just to be charged another similar amount for shipping I was forced to keep the goods. Hopefully I don't need to complain about the quality or any issues with the kits, since the return also sucks same as cancellation. Overall Poor customer service!!! shady return policy !!! No order cancellation !!! 3 stars. After the above review seller reached out to give a refund only for the amount charged extra in currency exchange which is a nice gesture. I haven't started using the kits, which I paid for and was forced to keep. Fingers crossed they will look good.