DUMB HOPELESS DIGI GAVE a BLANK Replacement Sim Card
I asked my sister to collect a replacement Digi Sim nano card in Digi Store in Malacca Malaysia. She collected and posted the postage to Australia cost around RM50 and I received 20 days after postage. When I called the Digi Help line to activate the card, the customer service asked me to wait they will send the sms before activation done. I have been waiting for a few hours and then chatted with Digi live chat. The respond from the customer service Hadi the name:- Hadi: But it seems when you collect the sim , the sim still not replaced at that time. Hadi: It seems is that the Digi Store gave the blank sim instead of the new sim for the same number when your sister walked in to Digi Store. Can you imagine this type of DUMB thing can happened in Digi this hopeless company, The Digi Store gave me sister a blank Sim card sent all the way to Australia and only found out is Blank and USELESS card I chatted to the other customer service they said will bring up to Upper level and ask to return call but never return call. I want to claim the postage fees sending to Australia and inconveniences fees otherwise I will shame them in public this useless DIGI company