I applied for a UOB credit card and it was the worst experience
I applied for a UOB credit card, thinking that the process would be easy as I am a banking client. Could not have been more wrong; what a terrible experience. First, I received an encrypted letter via email with a document request. I submitted the documents to the email address provided. Crickets. Then, I tried the much touted customer service chat. They were not able to find my application, despite the fact that I applied through my UOB account. After much frustration, I reached customer service on the phone. Same outcome, and instructions to email the card center. The card center’s automated response promised a response within 5 business days (spoiler: I didn’t receive a response within 5 bd). I then received a message and a letter stating my application was unsuccessful, no reason given. Two weeks (a whopping 9 BD$ after my first email to the card center I received a response that someone would be in touch about my inquiry. In the meantime, I applied and was approved for a card with American Express and Citibank. Both processes were seamless. Do yourself a favor, don’t bother with UOB for a credit card. You will have better and faster service elsewhere.