Creality makes good machines.
I have 2 Creality 3D Printers, the Ender 3v2 and the CR-10S. I've had both for nearly 8 months and have learned a great deal about the 3D printing world in that time. It's a necessary evil that parts wear out. They have to be replaced. And sometimes when dealing with upgrades, or new printing materials, there is a learning curve. That's just a fact of life for 3D printing. If this bothers you, maybe 3D printing isn't for you. It's not for people who are easily frustrated. With that out of the way, I've had great success with both of my Creality printers. They shipped quickly and were easy to put together. For each one, I was able to start printing within 30 minutes of opening the box. They come with a tool kit, and a small selection of spare parts. Sometimes, starter filament is included. I would've given this 5 stars, but as others have mentioned, Customer Support is a bit lacking. Creality is based out of China and they haven't yet hired many English speakers for their Tech Support. Support is available on the website in the form of e-mail or live chat, and can be problematic. Especially if you're a more advanced user. They treat you like a complete noob and try to start you out troubleshooting the most basic things. You're better off watching videos on YouTube for most of your answers. There is a huge 3D community out there that is willing to help with most issues you're having, and there are probably already videos in existence about your particular issue. Overall, I'm satisfied with Creality and I would buy a printer from them again. I get great results.