Copy of the email I sent to the company…
Copy of the email I sent to the company Hi Tinashe I placed a order with your company on 2/2/2022 , and I received my order on 2/14/2022 . I was having a problem with the delay of shipping , so I contacted your company and the representative that replied back via email gave me hope and it arrived the following day. Unfortunately I had the hair installed , and as the stylist was installing we immediately noticed tangling nots and shredding, in which I didn’t think was a big deal , to me it may have needed water or something sort of moisturizer. But that Was not the case. Nothing worked out after the installation, the next day the hair was even worse. In the packaging the hair looked beautiful, curly and amazing. But the look was deceiving. I would like a refund in the full amount of my purchase. Also can you send a label for a return of this hair as is as soon as possible . I have been along time customer of this company , and this is the worse hair I’ve ever received. Not to mention the price raise , and I spent a pretty good amount on this hair , and I hate it . I don’t know what happened to this management or ownership but something has changed.