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Jennifer Russell

United States

1 Reviews
2 Reads
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1 review

Orthoture

Poor Customer Service

I ordered a size 8W in a shoe. Anyone that has purchased a wide shoe without trying them on knows that not all shoes are truly wide. The shoe was too big and I sent an email asking how I could request a refund. I received this very poorly written email telling me that we sent you the shoe size you requested. Ok and is this the first time that a size didn't work for a customer. The most insulting part was when they said they would send me a 10% refund when I returned the shoe. Yeah right I refuse to send you back a shoe that I know you will send out to someone else because I never wore the shoe outdoors or even on the floor except for a carpeted one which is wear I tried them on. Stay away stay away stay.

2024-11-30