Do Not Buy!
We purchased sofa covers for a custom U-shape sectional. We followed all the measuring instructions to a tee. We tried several times and different ways but the covers still didn’t fit. We contacted their customer service to request a refund and was told to send pictures and that they would get back to me. From November 22, 2021 until January 10, 2022, many emails went back and forth. They finally agreed to refund one smaller cover but not the other small cover or the large cover because we didn’t send them pictures of those sections showing that the cover doesn’t fit. So on January 10th, we sent pictures of the large sectional and explained that the 3rd section is identical to the first section we sent. After following up a couple of times, they replied on January 22nd to advise that they are following up with their fulfillment team. Since then, we have followed up 3 more times. We still haven’t had the courtesy of a reply or received any refund for the one cover they agreed to refund. Our next step is to start an investigation with our financial institution. This has been the WORST online purchase experience ever and we do A LOT of online shopping. There’s no way a product like sofa covers can be guaranteed to fit 100% unless you try it. If a company doesn’t give refunds for items that don’t fit, STAY AWAY! If we had done a little bit of research on this company, we would never have purchased anything. If we could give a negative stars review, we would.