Oneplan is no plan
Oneplan after 10 years I can honestly say that I am so disappointed in the pathetic service received and gets me closer to leaving. Your people are inexperienced, have no email etiquette and are unclear about processes. I would hate to have a life threatening disease and have to deal with them. First my policy was suspended because the correct invoice was suspended somewhere but not attached to my profile. Now I see that the amount for the dentist is approved but there is a rejected amount of r345. Does this mean if a dentist claim is r500 and I got r1000 on my card I have to pay the r500 back. This has not been the experience before. I no longer feel like a valued client and am disgusted by the manner in which your personnel have engaged with me