Only time will tell how useful rotimatic is ...
Bought rotimatic almost an year back . It arrived the same day I happened to fly abroad for my granddaughter's arrival . I tried the machine after lots of procrastination not more than eight times definitely till today . It was success after lots of trying in three sessions. The past three sessions have been failures with VT getting stuck . I gave up on the machine but pushed myself to try one more time today . Got in touch with the customer service for a second time and on a video call madam Ruby resolved my issue which turned about to be quite simple in retrospect. I am very much thankful to her for restoring my faith in this machine. But , I would like to make some suggestions as a lay user of the machine. 1. The average people who tend to buy this sort of machine are lazy or curious or not so very patient people myself included in this group , no offense to anyone. The designers of the app , machine , software must make a note of this. I found the app too hanging and there were too many constraints or restrictions or conditions which needed to be fulfilled to make just a roti . It's as if we are docking to a space station not just making a roti 😳 Or if something fails , it is very difficult to figure out or figure out with phone calls . The company should invest in physical local support if needed if it really takes it's customers and their hard earned money seriously . 2. I struggled with a VT stuck problem just because i didn't place the dough ball roll platform without gap . But each trial i made before i corrected the issue the software would make all checks and keep the machine unnecessarily hot , it doesn't make sense. And before i got to make a video call today , I would always be suggested to do things not relevant to my case . Please note this serious wastage of time and resources of the user and make relevant changes in software , the app and the overall customer support system . The user should not feel guilty of wasting precious money in addition to not making rotis the usual simple way ... 3. There's confusion as regards to the internet connection of the machine. No mobile data , only 2.4 GHz, rotimatic net , home net and the app doesn't connect easily or gives not connected msg mostly. Net or no net , the machine should be able to do the basics , that is print a roti without much fuss . We do not want more please ... 4. Please simply ensure the basics before you go to exotic things like pizza etc. Please make things simpler , be it roti making process , the app or the customer interface . The reputation and credibility of the product is at stake , remember. Some good words I should say though , the rotis are good 👍 I may give a more favourable review in future if it works for the next few years ... I owe the following edit of my review to the rotimatic, it's makers and it's service support team ... It's been little over a month since I posted my above review and I have used rotimatic four to five times overcoming my inertia and fear of failure ... The following are my impressions ... The machine is good, worth it and probably learns as the makers say , and so does the user too need to learn to use it the right way . Most importantly , the user needs to keep it clean , remove the relevant parts immediately after use , wash and dry. This I have followed all times without fail . Note to the makers : Please make two versions of the machine if possible. One the simplest which makes just rotis only , has no extra frills , even wifi . Thereby , the cost too reduces and so does the complexity and the credibility of the machine increases , support becomes simpler . Most customers would be just happy with this . This coming from a trained electronics engineer who worked with computers, though retired. But , most people do not like to read manuals unless absolutely necessary and so do I. Well , if me or others would do all that we would be working in a firm producing such machinery , wouldn't we 🙂 The other version can be complex , the r&d one. Secondly , please release videos of making the roti in detail without going to the extra frills . Or invite some lay person, not an employee of rotimatic to shoot the video with. Every buyer of rotimatic , should get an at home demo or more if needed. The current support over net , cloud etc tests the patience of the customers, already vexed up . It's difficult for the service personnel too. The support needs to be less complex and the app , the software , the net , the actual machine functioning, all these should be un entangled .If need be a simple call should be possible.The product needs some fine tuning too . Please please invest in more support it's very much needed and shall show case the sincerity of the company . Remember, customer is the King.