Do not buy adapters from KF Concept
Do not buy adapters from KF Concept. Bad product, worse ever customer service. They will just try to trick you so that they do not have to give your money back! I bought an adapter for my Nikon Z9 from KF Concept. It does not even fit with the camera. I contacted them for refund and return label on the 10.01 . The next day they asked for a video showing the problem. On the 13.01 they admitted that it is a "manufacturing tolerance issue". I asked again for refund and return label. On the 16.01 they answered blaming my camera. But my camera is working nicely with my Nikon lenses. So I open a case with PayPal and I asked again for refund and return label. On the 17.01 they said they accept a return and I should sent the item back. In that email, they provided the return address and also mentioned the return condition saying "For non-quality related warranty claims, buyer is responsible for shipping costs". The product clearly has quality issue so I should not pay the return shipping cost. I asked where is the return label. On the 18.01 they said I should pay the return shipping cost myself. I explained to them that it should be them who provided a return label. I decided to escalate the dispute in Paypal. I will let you know how it goes. Update: My Z9 does not have any issues. It is working nicely with all my Nikon lenses. Do not buy anything from KF Concept unless you want to have days of headaches trying to get your money back. on 19.01 Mr. Matthew (if that is really his name) wrote : "please return to this address, and keep the receipt of shipping fee, we will refund product and fee together once get your returned parcel". That will be then 30,59€ (cost of the item) + 5,49€ (shipping cost). On 20.01 I sent the item back. They received the item on 24.01. On 26.01 I received a message from PayPal that KF concept refunded 30,59€. That day, I was asking "Matthew" about the refund of the shipping cost. But on the 27.01 he wrote this "we need to apply to our manager to issue refund the shipping cost to you,it may takes a little time. Please wait some more days to receive the shipping cost." Before, he said the cost of the item and shipping cost will be refunded TOGETHER and now, it is not?? In addition, Paypal is still blocking the refund because PayPal is still waiting for KF Concept to confirm that they receive the item. But until now, the 02.02, KF Concept did not confirm that they receive the item yet, although, DHL confirmed that KF Concept already received the item on 24.01. Therefore, the money is not in Paypal account yet. I am saving all those email I received from Herr Matthew because If I do not receive my money soon, I will report it. I received the refund of the cost of the item on the 07.02. That is almost a month since the first day I asked for a refund. KF Concept still refused to refund the shipping cost though. Now, they do not answer my email anymore. I told them I will file a complaint to the German customer protection agency but it seems like they think I am bluffing. I do not want to be "the bad guy" but they ask for it. They are liar and they should not just get away with it.