Refund policy designed to frustrate and cost the consumer
I emailed them to tell them I want a refund. They reply saying it has to be within 7 days (why?) and the costs of returning it will be more than the refund, and I have to pay the return postage to China. Thirdly, they say that they will exchange the item, no mention of a refund. They then offer to refund 20% of the value. Completely shocking. Why would anyone ever reorder from a company like this when ASOS returns are so reliable and straightforward. It’s a scam and a way to hook money out of people. They should be ashamed