I had an extremely disappointing…
I had an extremely disappointing experience with Hydrow's customer service and repair process. They outsource all repairs to a third party, which isn't necessarily a problem—except when it's handled poorly. Instead of equipping the technician with multiple replacement parts to properly diagnose and fix the issue on-site, they sent him with just one specific part. Unfortunately, the part they provided did not resolve the problem. The technician installed it, but my Hydrow remains broken. I paid $200 a month ago for this repair, and now I'm out the money with no resolution. This is unacceptable.