They've been ignoring me?! 6 months to finally be done!
I won one of their giveaways in September and contacted them on September 15th. I got my costume 2+ months after, I had to PAY CUSTOMS FEES for a product that should have costed me 0$. I have never been sent a tracking code, they didn’t even tell me they shipped my package. And it took EzCosplay MONTHS only to reply to my emails. I told them which costume I wanted and they told me AFTER 3 WEEKS that it wasn’t in stock. So I picked another one and replied to their email. I wrote 3 more emails to them before finally getting a reply on NOVEMBER 12th, in which they said they contacted the maker about it. Then I messaged them again after 3 WEEKS because I wasn’t getting any news, again. Meanwhile I was contacting them via Facebook too because I felt ignored, I feel like if I didn’t bother them so much, they would have never shipped my prize. After complaining about the customs fee I was forced to pay, they offered to refund it if I sent them the document (note: since I was unsure about when it could come to me, I had it delivered to a friend’s place, so the document had some infos she didn’t want to share!). I did it on Facebook on Jan 8th, and even messaged them again on Jan 13th to give them a heads up about it. Then I sent them an email on Jan 15th, and they replied on the 21st, asking for the PayPal infos to send the refund. I replied 3 days later, but then I had to message them 3 (4, including one via Facebook) more times before finally getting a refund. I’ve been refunded on March 8th, the amount was sent through PayPal "services and businness", so I didn't even get the amount I spent, and if they want to, they can claim money back this way. I’m so done with this company.