Updated: 1 yr later Unreliable Delivery and Shipping
While the horrible delivery experience still stands, the fan and look and wear have been great. So I’m changing my review from 2 stars to 4 stars. I’ll begin with the caveat that the designer originally wanted to use a different vendor, but they were unavailable, and Coppersmith “said” it could deliver in the timeline needed. That said, the product is beautiful, but they have no control over their delivery or shipping. I was told, in writing, it would be 11-12 weeks, so we didn’t pay for the expedited shipping ($1,200+ for 7-8 week delivery ). It look over 24 weeks, (6months!) and we had to purchase a temporary hood (and the labor to have it installed) to move back into our home, since hoods are required by code and we didn’t want to wait another 3 months for the Coopersmith hood to arrive. (Thankfully, we didn’t pay the expedited shipping. It would’ve only come 4 weeks earlier than it did (based on the expedited vs standard timing) and I still would’ve had to purchase the temporary hood.) Next, they delivered the enormous wooden crate to the end of my driveway, on a Friday, when we were not home, prohibiting us from driving onto our property. I called the company which had a very eager customer service person (Denise) but was no help. My contractor was not available at the time, so I had to find people to move it so my family could get our cars down our driveway. Another huge inconvenience. After the Hood was finally installed, we turned on the fan to find that the wrong size motor had been ordered by the designer. Coppersmith said too bad. Since the bags to the screws had been opened, it was un-returnable. And if I wanted to fill out paperwork to get approved as a Trade vendor, they would give me a 10% discount on the appropriate fan. At least it looks good.