This has been one of the worst customer…
This has been one of the worst customer service experiences I have ever encountered. I returned a DJI Mavic Pro drone using the return label provided by DJI, but the parcel appears to have been lost. Despite contacting customer support multiple times, I have received no meaningful assistance or updates. On three separate occasions, I was told to wait 48 hours for a response. Each time, no one contacted me, and I was forced to chase the matter myself. The lack of communication, ownership, and follow-through has been extremely frustrating. If I do not receive a meaningful update and resolution soon, I will have no choice but to escalate the matter with my bank. Order Number: 0440183608193 Case Number: CAS-33308801-T6K4QT Based on my experience, I would strongly advise others to think carefully before purchasing from DJI. —————————Update ———————- DJI has let me down once again. I was told to expect an update within 24–48 hours, yet it has now been over four days with no communication or progress. The lack of transparency and failure to meet their own commitments is extremely disappointing. Based on my experience, this is not a company I would recommend purchasing from if you value reliable customer service and timely support. ———Update 24.06———— I received an email requesting images of the goods, despite already being well into the refund process. I do not understand why this information is being requested at this stage, and it feels more like a delay tactic than a genuine attempt to resolve the issue. I only followed up because I had been told to expect an update within 3 business days, but that timeframe came and went without any meaningful progress. Instead, I was met with further requests and delays. This has been one of the most frustrating companies I have ever dealt with. The constant back-and-forth and lack of clear communication have left me with little confidence that my refund will actually be processed. As a customer, it feels like I am simply expected to keep waiting indefinitely while the company continues to delay resolving the matter. Based on my experience, I would not recommend this company. Avoid!!!! -------------Further Update --------------- Dji today had the audacity to ask me for POP again, when there is clear acknowledgement from them they have received this on 17th June. Yet again showing their incompetence and using a delay tactic which has failed. I will be escalating to the bank if nothing gets resolved by today ———————-25-06————— Still Dji have been able to provide me with a proper update. It’s evident they don’t have a clue what’s going on