Bitmain RMA – S19 Hashboard (Closed Without Resolution) RMA case involving an S19 hashboard returned through Bitmain’s official repair chain.
The board was returned with clear transport damage. During escalation, responsibility was repeatedly shifted between the repair site, Bitmain HQ, and DHL, with no single party assuming ownership. DHL confirmed that only the shipper can file a damage claim. Bitmain confirmed that no like-for-like replacement or refund was available; only coupons, discounts, or paid upgrades were offered. Despite documented damage, the case was closed without effective compensation. Shared for transparency regarding RMA handling and cross-border repair risk for legacy hardware.