Customer service nightmare
I chose AuthorHouse to self-publish my first fiction book because they called so many times and assured everything would be great. The publishing part was ok, but they have the worst customer service in the industry. One example would be that they took 4 months to make a one page website, then I asked to update my email on my website, it has been 3 months and 20 emails but they won't do it. Marketing department is probably the worst, they only exist on paper. Indie authors beware, do not give in to the sales calls!