Steer CLEAR from Alder.
I signed up with Alder in October 2020. I was looking for a alternative Security System then what I already had. Alder offered me a reduced price, and a 30 day cancelation period, instead of their usual 3 day cancelation period sine I was unsure of signing up. I agreed to the *30 days.* I received the Equipment, and soon decided it was not for me. I canceled within those 30 days that I was promised and is STATED IN MY CONTRACT which I have proof of. I also signed a written Contract Cancelation Notice form, and verbally canceled over the Phone as well, as instructed in the Contract, which I also have proof of. I was told when I gave my verbal cancelation that I would NOT need to return the equipment if my memory serves right, which I give alder Permission to playback the Recording. I begun showing concern when I received a Collection Notice from Alder In the mail. I called Alder, and now the story is completely different. I need to return the equipment now. Well I requested a label mailed to me, which I didn't get since it was sent in the form of email, which would not work and I explained that since I do not have access to a Printer. I then made another request, to which I got the label and lost it, due to me having a very busy schedule, to which made me lose track of the label since it was something I set aside. Today, I tried getting a label. I was told I'd need to contact Hillcrest Collections. I contacted them, to which they advised me that Alder provided them a copy of my Contract which was altered into saying "3 days" instead of "30 days" and never advised Hillcrest of my written cancelation signature. This is fraudulent on Alder's side, and I am taking this matter very seriously. My request to Alder is to advise the collection agency of the mistake, and close the account and zero out charges. If not, my next step would be to get in contact with an Attorney General and take Alder to court for misrepresentation of the Contract. Everyone who is thinking of doing business with Alder or it’s other companies, please do not. You’ll only empower their deceptive tactics and untruthful behavior.