Poor Customer Service (1 hour 45 minute on hold) No one answered.
My alarm system was destroyed in a house fire. I tried to cancel my service, but was told I could not cancel until I paid the contract off. No consideration for the fact that this was due to a lighting strike. On 3/15/2022, I was calling to try and get some resolution to the issue, I was placed on hold for one hour and forty five minutes, after being transferred 3 times to 3 different representatives. After being on hold for one hour and forty five minutes, I finally got frustrated and just hung up. I have been paying for this service for over two years, although no service/monitoring was rendered. This type of customer service is unacceptable. It would be nice if someone in your management chain would reach out to help resolve this issue. PS: A Very Unsatisfied Customer...