Had my money for two months before letting me know they couldn’t find my purse
Don’t bother buying from this company as they just put a good show on social media but don’t actually have the purses. I placed on an order for a Burberry purse on June 6th straight from their website. On June 14th , I emailed asking about shipping because a label was created but never shipped. I was told it would immediately ship but I made the mistake of telling them it wasn’t a worry because I thought they were a true small business trying to make it and I wanted to give them the benefit of the doubt. No one from the company replied to my second email. I re-emailed again on August 5th, asking to go ahead and ship and this is when they informed me that they probably no longer have my purse….about two months after I paid for it. The customer service representative asked if they could refund me in 24 hours if they don’t find it and I state this is the least they can do since they’ve had my money for two months. Instead of replying to my email expressing my frustration, they canceled my order “per my request and my payment has not yet been refunded”. I am filing with my bank a charge back. This business obviously doesn’t know what they are doing. On a small note, the website states free shipping over $100 but I was charged shipping for a purse over that so they can’t even get this correct.