I have been trying to get reimbursed for a Mediterranean cruise due to plane out of service
I have been trying to get reimbursed for months for a trip cruise to the Mediterranean on WindStar. My flight on American Airlines from ORD to Barcelona was eventually canceled after 6 hours on the tarmac due to a defective part on the aircraft. AA provided me verification of the flight cancellation and stated that due to the flight cancellation 'Mr Hayes was unable to complete his trip". this was provided as well a proof of costs to AON. I have been waiting months and have sent several emails to the company. They then wanted proof from AA that the plane went out of service. That was included on the AA verification sent to them. If I don't receive a positive response from this company, perhaps you may tell me the address for their agent that accepts service of process. 02/05/2026- After filing a complaint, Aon sends a joke of an email saying they are sending me a check for $1800! What a rip off on a $5300 claim