Wrong prescription
Wrong prescription and when asked to give my regular prescription instead, I was asked multiple questions that came with the assumption that I did something wrong. Then i was asked to provide pictures of my current readers and the new ones. I lost my current readers so that was an issue. I realized though that i don't need pricy readers because the progressives were so good. I asked to use my progressive prescription. I was told to choose a smaller pair of frames. I looked through 100 pairs of glasses and found only one that I liked as much as my original choi did and I was asked again to choose a different pair. They have ZERO interest in customer service.