As a Pandapro customer
As a Pandapro customer, I can say that the service has become crappier lately. It seems the company has had issues with its riders, and apparently have lost many riders and are unable to retain them. This has resulted in late deliveries, where a promised 20 minute delivery becomes a 60 or even 90 minutes delivery. Help center will outright lie to you using their scripted response and tell you that the vendor is busy, but the reality is that they take all these orders in but don't have enough people to deliver. It's my first year using Pandapro, and it will probably be my last. Will be looking at Grab and Shopeefood to see if their service is better once I get closer to the end of my contract. Tip: If you want your food to arrive in a timely manner, don't ever order your food during peak times (breakfast, lunch and dinner) regardless what the estimated delivery clock says - it's all just a lie.