They will leave you hanging
I pre-ordered The Owl House funko pop bundle as a gift to a friend from this seller. A disaster. After waiting 2 years, my friend reached out and asked about this gift and to my mortification realised the funkos in question had been released for over a year at that point. I know mistakes happen, so when I initially reached out to the seller I was asking on the status and when they expected these to ship. I was told it would be ‘soon’ and to watch the website for updates. I patiently checked the site for an additional 3 months, and the site provided no meaningful updates. It simply as if the ‘shipping’ date for the bundle was getting pushed out a month at a time as soon as the previous month ended. I reached out again asking for a firm deadline on shipping, or for a refund if they could not fulfil the order. (Again, I emphasis this is a year after I know the funkos were released). I was told they would ship what they had, and refund what I was otherwise owed. This seemed reasonable, but I would regret not pushing for a complete refund anyway. One funko arrived. Out of a set of 5. I had anticipated not getting the chase figure, but to only have one of the set when the rest were still easily available from other sellers made me think the company made no put effort into truly resolving this order at all. So I waited for the refund to come through so I could source the funkos myself. I waited over 2 weekes and I heard nothing, so again I had to reach up and press for the refund. I calculated I was owed at least $60 to cover my loss from an order of $92.50. When the refund came through it was $50. I was charged $29 (shipping was charged at $13.52) for a funko that— even at launch— was never cost that amount and, by the time it was shipped to me, was being sold for $14.99. A scam. I would not trust purchasing anything from this company, and definitely would never pre-order anything. The replies were minimal, barely helpful, never committed to any timeline for resolution, and I felt I only got as much as I did because towards then end was because I kept emailing. I successfully ordered 3 of the outstanding funkos elsewhere and had them delivered to my friend within the week.