Great tool, terrible customer service.
Great tool, terrible Customer Service & Billing. I've used Ahrefs at many previous positions. This new account had to be made through a reseller(provided by Ahrefs) due to my company needing to pay via invoice. It took over a month to get the account made. Today our account is activated and I see a new feature for Advanced plans advertised in a banner. As an advanced plan I was excited to try it. Turns out if you made your account over 2 weeks ago you are locked out of new features under the same plan at the same price. The lady from the live chat insisted the only way to fix it was to cancel our account and start a new one. This is insane. New features being locked out from existing subscribers at the same level? At previous positions I was able to use the beta version of new features. Now I can't even get what I paid for? Customer service was of absolutely no help. Just the same circles over and over. And when I tried to reach out to the support email it just took me to the same exact person who refused to help us. Like I said, I've used and loved Ahrefs for years at prior positions. This will be the final position that I recommend them at, and since I doubt they will fix any of this I'm certain we will be canceling this account and moving to a new tool.