I ordered two bridesmaids dresses
I ordered two bridesmaids dresses. I was contacted by them straight away after my order was made with queries about my order as they then request you don't buy multiple items (to try then ship the ones you don’t want back). This was not a problem for me. I fully complied with their cancellation of order policy by requesting the cancellation of the full order within 24 hours which should entitle me to a full refund. I also said I would then go order through their try before you buy system instead. Despite my cancellation (within policy) and the assurance I would use their alternative system, the company has refused to give me the refund they are obliged to provide me with and instead are fobbing me off with random offers for % back based on dress orders. This is unacceptable as I was happy to change my order which is still in the processing stage and should not have been charged as it says on the website however all the money has been taken. I have been really clear and patient with the customer service but this is not good.