www.miners-asic.
website www.miners-asic. company in China sichuan Lanhai yixin HongKong Bank is HongKong FOYA I would put zero stars but can’t. I preordered 5 L7 miners in august of 2021 from this company and I was set to receive in December, orders were delayed by manufacturer and just this month (April 2022) those December orders are starting to be delivered. I was just told by the agent 1 week ago that they were having issues with my order due to the amount I paid per transaction of each order (over $5000 limit requires export documentation), the agent admitted to making a mistake by having me make payments of over that $5000 limit and stated that those documents that they were being asked for could not be provided and that the “broker” was holding the funds. The agent gave me 3 options. 1) apply for a partial refund of $100 and have the “broker” release the funds and order to them and they “promised” to ship the product to me (no guarantee that i would receive orders or my money back with this option) 2) request refund in full and place order again with them offline (without “broker”) 3) get a full refund and place order with another seller. I went with option 2 and was able to find someone else that had previously done some small deals (not a $79000 transaction like mine) with this same seller and was willing to middle man the deal by allowing me to pay him/his company via PayPal or credit card and he would place the order with them. I reached out to the seller to advise them that I was going to to have this person/company middle man the deal, the seller agreed, when it came down to placing the order they denied my original preorder price that I paid for almost a year ago and wanted to charge me almost $6000 more per miner ($30000 more for total order). I provided entire conversation, pictures and order details to prove that I preordered and paid for my miners and i also showed that I was instructed by their agent to request refund and order again offline (In order to cut out the middle man “broker”) and unfortunately after a little over a week of going back and forth with them they refuse to honor my preorder price/details that I was quoted and that I paid for. So almost a year later I don’t have my miners and have wasted countless hours with this horrific company. They ask for you to “trust” them, they make you feel bad for not blindly wiring them the money, they say that without trust we can’t do good business BUT THEY GO AND DO THIS. I just want them to admit that they messed up and realized that the price of the miners have gone up and rather sell it to someone else for more money. I never leave reviews whether good or bad but this time I have to because I hope that I one ever has to deal with something like this Edit after the reply. I have proof that the agent specifically told me “option 2 is cancel, get a full refund and place the order again offline” (away from Alibaba). Don’t come one here and lie. I provided your company with the entire conversation with the sales agent and gave you all the proof you needed and your company chose not to do anything about it. Because of companies like this a lot of honest distributors don’t get an honest change. Furthermore I am sure not a single person would send any company $79000 without any type of guarantee, so the options you provided were not acceptable to anyone. Just be honest and admit that since the miners I ordered went up nearly $10,000 per unit, your Company didn’t care to honor my order that I paid for and requested refund per your agents directive and instead you decided to sell to someone else for more profit. I can provide all the proof to anyone that would like to review it. This company is not honest and my only goal is to make sure that no one else ever gets tricked by this company. ***Edit after 2nd response. You just provide my point. Does option 1 not say “ you can apply the full refund on alibaba and make the payment offline,after we receive the payment,we'll delivery the machine to you.” ? This is exactly what I did. Asked for a refund and attempted to place the order again offline and I was told “the prices have gone up”. I even provided the agent with other options that would maybe work for both sides, but the agent declined, but funny how you failed to post those messages. I’m the end you guys just got greedy and want to charge more money. It’s ok because your reputation will now be tarnished here, Reddit, and all over social media. Miami is an up and coming crypto city and I will make sure no one purchases from this company. I can also post the entire conversation. We’ve been communicating for weeks, you only posted a few days of our conversation. Remember that the “issue” was caused by the sales agent Elven, she admitted to making a mistake that caused this entire issue and no one is talking any accountability. She also instructed be to get the refund.