Great Product... Terrible Customer Service
I love the GoodFish salmon chips! I've been ordering them since 2020. In fact, I love them so much that I am on the monthly autoshipment plan for hundres of dollars every month. They have become a snack staple in our household. I'm a believer! This month, however, GoodFish has gone completely AWOL. They charged my credit card for my April order, but then never sent a tracking number or the product. I emailed the customer service email--- which had previously been responsive. No reply. I went to their website and filled out a comment form. No reply. I emailed the SECOND email address I had for them. No reply. I tried calling the phone number that is listed on the bags of chips--- number no longer in service. I emailed one of the founders of the company through his personal company representative. No reply. I contacted them 9 separate times using multiple methods over the course of two weeks and have not had a single reply. If you go over to their Facebook page you will that there are many of us with this issue. Some people placed their orders March 9 and it's now April 11--- and they have no product and NO commuication--- although they have been charged. Their website, while still up, will no longer allow you to place items in the shopping cart--- so it has been disabled. The last interaction they had was a Facebook post GoodFish made on March 4. By March 9 they were apparently no longer filling orders and not communicating with anyone. Look, I understand if there are supply chain issues. COVID (and what is going on in Europe) has made this a reality for many businesses. I had another vendor who promised delivery on a certain date but then contacted me and said it was going to be several weeks late. OK, I understand, thanks for the update. But GoodFish? Just.... crickets. And taking people's money. And not sending product. And not responding to repeated attempts at communication. I'm really hoping this is just a blip and they are going through a rough patch because I absolutely LOVE their product. But COMMUNICATE with your loyal customers! Just COMMUNICATE!