Buyer beware. they don't care.
Ordered a brand new unit. arrived damaged. I didn't realize until the installer was here and noticed it. I called to ask if I should cancel the install, and send back. customer service immediate Offred me a $100 refund, i explained i had the installer here, and did not call about the refund but said OK. after getting the unit installed the tech told me, based on the damages, it would probably leak when I started using it. so I called back once installer was gone, and i was no longer frantic. I told customer service a $250 refund would be fair considering the risk. they told me you already agreed to the $100.00 and good luck. I understand now this is common for them. so when you call, they make sure to have you agree to a lesser discount. especially if you have an installer there, and your back against the wall. Beware of this dishonest company. I spent $1000.00 and now I cant enjoy my new AC unit, but worry about when it will go out. P.S. THEY ALSO DELETE EVERY NEGATIVE REVIEW ON THEIR WEBSITE. VERY DECEIVING!