I have purchased a jacket a month ago w/ no product
I have purchased a jacket a month ago (March 22nd) with no product shipped to me. I was told it was due to covid, it should ship within a couple days (a few times). Then I was told FedEx would take over the shipment 1 1/2 weeks ago and it would ship by last Tuesday April 12th if the problem wasn’t solved. Still nothing. I requested a refund or a new product to be shipped. Denied on both accounts. The only reason I haven’t disputed this transaction with my bank (which is my next step) is because the customer service is responsive. Very disappointed, I wanted this jacket while it was still cold outside.