I Would’ve Given You A 0 Rating
I Would’ve Given You A 0, But In This Case. I Will Give You A 1. Now, I can’t really remember exactly when this happened already and I ain’t gonna go looking for it but this was the situation. I made an order and already give a date for you guys to deliver. I’ve cleared my whole entire day for you guys so that I’ll be at home to receive my orders. As I waited for that whole entire day, I didn’t get any calls or messages from you guys about the order. This obviously ain’t the first time this happen anyway. Fast forward about 3-4 days, someone called me asking if you guys could come on that other day. I gave an obvious NO as I was busy that day and I had no one at home to receive it. And that person rescheduled for another day and they came in the end. Now, this is the part where it ticked me off. The person on the other end told me that your staff got Covid-19 during planned day when I was supposed to receive the order. Hey, I totally get it. Things like this do happen. BUT! Isn’t it your responsibility to mention this to your customers? How am I supposed to know that? You think I what? Mind reader? You guys told me so late, might as well tell me next year. Please ensure that this NEVER happens again as I’m kinda fed up with your nonsense as this is obviously not the first time you guys gave me trouble. I might even just stop using you guys altogether.