Delivery and Refund needs Improvement
The quality of the frozen food was good but the delivery can be improved. Thsi is the second time Im getting my items delivered late at night after 9pm. Delivering so late at night requires us to spend a lot of time cleaning and storing the items which is not ideal. Secondly I had an item which was not available and was asked to call in for a refund. I did so the next day and am still waiting for the refund. First issue is why do I need to request again for a refund which is due to Product in availability. Shouldn't this be initiated by the seller. So if I don't ask would that mean that Supreme Frozen would keep my money? Secondly on this day and age of technology and the speed of local payments, why does it take so long to refund money back? I just don't get it.