not doing enough
carousell is a convenient selling platform except for several things. the biggest issue they have is scammers - they are incapable of stopping suspicious accounts from signing up on the platform and targeting their existing users. it takes ages for them to block and remove the reported accounts too. the other gripe i have with them is their review system for buyers and sellers. carousell are terrible mediators where disputes are concerned. tone, behaviour, facts of the case should all be taken into account where reviews are concerned. video recordings submitted by sellers when packing the item in good condition should be sufficient in reversing unfair feedbacks left by buyers. there are also many selfish and heartless people on this platform, tbh. flippers and low-ballers harass the sellers to lower their price to almost nothing, and then they resell the same item for a lot more. they exploit those who sell second-hand items without considering the sellers' feelings. the sellers aren't a business, they're only normal people who are just trying to scrape together money from selling used items. and these are the people flippers prey on? flippers that flood carousell are shameless, and constantly ask for free shipping, or insist on meet-ups when the sellers' listings explicitly state that no meet-ups accepted and items are sent by mail only. carousell offers a reduced shipping option which requires the buyer to pay the shipping fee. if the seller pays for shipping, hence "free shipping" in the buyer's terms, this reduced rate doesn't apply. the seller is not subsidised for the shipping fee they paid on the buyer's behalf. this is categorically unfair for sellers. carousell doesn't care about this. carousell doesn't care enough for its sellers. another group of crazy buyers include those who message the seller at 3 or 4 in the morning and expecting a prompt reply. worse still, they expect the seller to reply to their messages during this ungodly time and mail out their item immediately in the same morning. this group of buyers expect to skin the seller off for low prices, get free shipping, and they think the seller doesn't need to sleep. they do not consider that the carousell seller is merely an individual who does not have logistics contracts that enable shipment pick ups like a shopee or lazada merchants. buyers who message at 4am on saturday and sellers who didn't mail out items on sunday will get a 4 star review because the buyers WANT THEIR ITEMS DELIVERED NOW! maybe many malaysians are just that crazy and self-entitled. singaporeans aren't any better. one wanted to shave off RM10 from an already lowest priced item on the whole platform. dude, what's RM10 to you? SGD2.5? stop being so cheap. carousell has set a number of rules for its users to follow, but majority of these users don't follow them. carousell doesn't implement any form of penalty for those that break the rules. there are also sellers who steal pictures from other sellers to sell their own items. so many people on this platform whine and complain but they don't even follow the rules. carousell constantly has ads that target sellers to spend more coins to get their listings more visible but they don't even do enough for sellers when the sellers were unfairly attacked and harassed. carousell wants to earn money from their sellers but it doesn't even protect them. if a new platform for second hand market emerges, carousell will die so fast.