Customer service did their job
I actually had to cancel my order so I never received a product. On the positive side customer service was able to process a full refund of the purchase price and they were very prompt on setting up a delivery of the product. They even reached out to me to verify the delivery address. The one negative issue I had was that it took hours to get a response from customer support as I believe they are not based in the US and have work hours that are opposite to central time.