Parcel lost for a month
I said I would come back to edit this if things worked out and I received my parcel today, so here I am. I ordered from mainland eu (spain) and my parcel got stuck in some logistics company ("cacesa", careful with those guys) claiming to be a customs intermediary asking for some documents, apparently there was a conflict between the declared value (10.29euro) and what I actually paid for the items (64.01). I waited but eventually decided to contact bseed directly. I tried all their contact channels and, after getting no reply, I even sent some repeats and eventually a whatsapp which I preferred not to.. but that whatsapp did get a reply, maybe a coincidence since they mentioned they had been busy and after responding to that they also did for all the e-mails and stuff. They offered to resend the package with a different logistics company and that package got here today just fine. So while it wasn't a flawless experience with the package getting stuck (which maybe wouldn't happen declaring the full value) and when I thought they were ghosting my attempts to contact them.. when they responded they did it effectively, kudos to bseed for that. Overall a good company