Item either faulty or miss-advertised but getting refund was difficult
Purchased AL619 diagnostic tool which according to the website should work with Mercedes. Despite Sprinter van being on the tool set-up menu, the tool would not read the ABS fault codes. I emailed Autelstore but they wouldn't confirm if the scanner was faulty and that my Sprinter van should definitely be compatible. I asked the specific question multiple times but they would not respond so I was forced to send the tool back and ask for a refund. They withheld 10% of the £79 purchase price for "restocking" and would not cover the return postage costs. I managed to get Paypal to sort out the withheld 10% but I am still down on the postage costs and don't know whether the item was faulty or just didn't cover my Sprinter van despite being advertised as such. i still need a tool to read the fault codes but I wouldn't buy from these people again. After the withheld 10% was refunded I received an odd email from their customer service saying "I do really be shame on you Never buy from us, I will set your details in our blacklist".