Their customer service is the worst
Their customer service is the worst! Not because of the response they give but because of how long it takes for them to respond at all. It's bad enough that you have to email them to get anything done, versus having a dedicated customer service center to handle issues that may come up. I ordered the Air 4s before knowing about the newer model that was coming, so I tried emailing them minutes later to cancel it before it's shipped out, but by the time they got around to responding, it was already shipped, and you'll have no choice but to accept the delivery then email them again (which will be days of waiting again) to arrange returning the item. What a damn hassle.