No warranty and Poor answer
I had a very unpleasant experience with them because after 6 months using my mop and vacuum equipment started with an error message, I contacted Narwal customer service to apply the warranty. I was told to send my vacuum to a repair department. I bought a big box and bubbles wrap, also used foam that I had at home to prevent any type of damage since my vacuum was looking like new. I sent the whole equipment to avoid be asked later to re-send anything else. After approximately 15 days I received an email saying that my vacuum was returning back to me without any type of notification regarding if the issue was solved or not. Since FedEx the company they used for the shipment process was not able to locate me at home, I requested to go to one of their offices to pick it up by myself. When the guy brought me, the box almost falling apart, I was expecting the worst. The equipment exterior was totally damaged. The vacuum is heavily scuffed in several places; dirt has stuck to the worn areas, and it looks like it was pulled out of a dumpster. It was cracked in one corner. Also, when I filed a complaint, they asked me to use it to see if the problem had been resolved, but they didn't send the power cord back to me. It’s a total disaster after spending $600 on a vacuum that was supposed to work well and look good in my home.