Products Great. Company sucks.
While the products are awesome, doing business with this company isn't worth it. I placed my original order in April and didn't received anything until June 1. I had forgotten about the order at all. When the order came through with absolutely no email stating that it was coming, I logged in and canceled any subscription, payment info etc. to ensure nothing else would be charged. Another payment came through three weeks later without my authorization. (No email notification and I had already canceled everything so why did that happen?) Once again I logged into my account and there was no subscription info and no payment info. So somehow they stole the info and committed fraud. I tried to get the company to reverse the charge and cancel and they kept offering me a 10%, 20%, etc. refund for me to keep it until I stopped it all by reporting it as fraud to my bank. When I told the CSR I had done that they THEN offered me a 50% refund to keep the product. Talk about tone deaf. I finally sent an ALL CAPS EMAIL THAT SAID: NO. IVE ALREADY REPORTED IT AS FRAUD. Then and ONLY then was I told I would get a full refund. Ridiculous. I see that they responded below. That response is exactly what they sent me via email and it took five emails from me to get them to refund my money. Just don't do business with them!