Meaningful Support to the Core
AnyRecover was one of the several data/file recovery apps (Windows) that I'd evaluated before I chose it for my bulk-recovery attempt over two years ago (01/2020). For one incident I approached their Support. Rayna (then) was courteous with patience and helped resolve my inquiry. Two years later in the last week (05/2022), my thoughts to retrieve some batch image files that were missing pushed me to restore my system to the previous month's backup. I obtained and reinstalled the AR in the SAME folder on the C:drive, then ran it and retrieved hundreds of thousands of files of various types for recovering. Though the many recovered images had compromised -- due to the dynamic and constant overwriting/saving process had taken place (with continuous running of the system after you'd lost/deleted the files), I affirmed a crucial part in file-recovery knowledge -- especially for bulk-batch retrieving. Thanks to the Engineering people at AR that shared the knowledge that helped clarify and confirm my initial doubts. Kudos to Hermosa especially at the Support being the main and key person who handled the several back-and-forth email rounds with me -- not only with patience but also with passion for customer service. Accompanying the Engineering people to help dig down to the core for my inquiries, they represented AnyRecover well, so well. I've had a great experience again with them for this incidence. C.Y. Lee, a customer