Didn't even investigate... why do they exist!? Pointless.
Didn't even investigate! This is their response - "We will not investigate this complaint about the Council closing the complainant’s council tax account in error. This is because there is insufficient evidence of fault causing injustice." The Council stopped my direct debit after receiving information 'in good faith' from Purplebricks that I had left the property. I had not left. I didn't noticed this until 6 months after they cancelled it. In the end I had to pay back a whole years council tax because of their error, due to them using incorrect information 'in good faith'. Sounds like a robust system, doesn't it! Ridiculous! At the end of the day I didn't do anything wrong, except fail to notice my Council Tax wasn't being taken. Ombudsman couldn't even be bothered to investigate this, apparently due to lack of evidence, despite the emails from the Council stating they had acted on third party information 'in good faith' which led to them cancelling my direct debit, isn't that alone enough evidence?! If I had the money to take this to Court I would. This was not my fault, it was theirs. Injustice.