Not the best experience…
I have made a reservation through AirBnB for a place in Amalfi, I had a team event there and the location found was matching exactly our criteria. Booking went well, I got the confirmation messages and 1 hour later I reveive an email saying that the place was tripple booked and they would offer me some other villa in return. I appreciated the offer to fix things however none of the 2 options provided matched in any way the needs that I have, not was I asked to share more in details on the needs and to feel supported in identifying a good solution. This overall experience has been very disruptive. On top of it, hours later I receive what is probably an automatic email congratulating me for my initial choise and saying that they look fwd to welcoming us. It is a bit sad and ironic given the above mentioned circumstances