Customer service provides zero useful information in tracking and would try to rip you off
When inputting your shipping address their system automatically get rid of your apartment/unit number. I only realised about it when haven’t heard from any carrier about my arriving package. I tried to contact the customer service to reach to the carrier, yet they replied me telling me it’s not their fault when this gets wrong and ‘offered’ to ship another time as long as I pay them through PayPal. Their website also provided zero information about package tracking and the customer service put zero effort to track and contact the carrier. Right now I’m not even sure if they actually sent the product given the how the website swallows apartment numbers and the fact that no carriers have sent me any updates even though my contact details are correct. Stay away from this if you want to buy a gift to someone you care for any special occasions.