Lack of communication and accountability on the part of vapor.com
I ordered an item from vapor.com, and a couple hours later changed my mind and emailed them and called them to cancel the order (during the night time). However, well into the afternoon of the next day, I got an email saying the item was shipped. For their 1-800 customer service line, they do not listen to the voicemails, as I left at least three voicemails requesting to cancel my order and to not send the item - but they still sent the item to me! Vapor.com's 'support' email does not respond when contacted either, as I also sent at least three emails asking to please cancel my order and to not send me the item. This was hugely inconvenient and put my funds on hold for several weeks, as I had to then return the item to vapor.com, who then took an entire week AFTER they received the item to process my refund! To top it off, I had to call THEM before they even processed the refund! Very inconsistent customer service with no accountability for the sake of their customers. (Side note, they put 'nice' and 'friendly'-sounding women on their customer service phone line to make up for their lack of overall customer service ability. Would not rely on vapor.com to provide for you what you need when you need it!-God forbid there's a logistics issue with your order or you change your mind about something! Go elsewhere other than vapor.com for vape products.