Don’t get fooled!
I ordered what was meant to be my (very summer casual) wedding dress from this site on May 13. I paid for expedited (7-10 day) shipping which would put delivery about the first week of June. After 10 business days had passed without any shipping confirmation, I tried to reach out to the company which was not as simple as it should be at all. I emailed and received a response 24 hours later stating that the dresses are made to order and they don’t have enough tailors right now but that the dress should be finished and shipped by June 4. I asked why they would even offer expedited shipping in that case; why not state the dresses are not actually in stock so shipping times are more like 6 weeks plus etc. Really disappointed to see that the company is based in China which they clearly work very hard to hide on their website (and social media). After back and forth with “Tracy,” I asked to cancel my order instead. I received the email below stating the refund would take 10 days…or longer since the manager is out of town? I wish I had never spent $150 on a dress I will never receive and also a refund that is just as likely never to materialize. Don’t get fooled by them!! Email: Hi We will cancel your order for you as soon as possible and refund you within 10 working days. Refunds may be a little delayed as my manager is on a business trip Sorry for any inconveniences caused Best Regards Tracy