Predatory/exploitative business practices
This review regards the predatory/exploitative business practices regarding MobileTrans and most likely other software from this company. All of this comes from my experience and research. These infractions are as follows: 1. The placement of MobileTrans at the top of search results on mobile transfers in an attempt to grab as much business as possible, presented in the form of "how-to" posts on the site which are essentially glorified and partially misleading ads for the purposes of exposure.. 2. Omission of any requirement to pay for necessary features for just about everyone who would be using this app until the last step before transfer, aside from a purchase button which is likely to be overlooked, where users are likely to get frustrated and settle on paying for the software license anyways. 3. The software once downloaded without a license comes in a trial version. Nowhere in the process leading to the download, either on the official MobileTrans page or one of their advertisement "how to" pages (such as the Galaxy to Motorola "how-to"), is there any mention the software comes as a trial or needs a paid subscription for key functionality. In the MobileTrans specific segment on the page described above, the process where one would run into the prompt to subscribe is described as follows without mention of payment or subscription: "Pick the contents you wish to transfer from Samsung to Motorola. Leave the contents if they are unimportant. Click on Start Transfer to all the data as you can see in the picture above. It will transfer contacts from Samsung to Motorola too. It will require a few minutes to get over. After the data transfer finishes, the application will show a message ‘Your Samsung transfer is complete’." No mention whatsoever, even when describing the process of transfer where that pop up appears. 4. The splitting of subscription services into 3 separate overpriced functionalities, with the option to bundle being conveniently off the app, meaning in app prompts won't give you the option to buy the best deal. Speaking of, bundling 3 $30 subscriptions for functionalities of the app into one $40 one is not a deal. It is an attempt to profit from the little information they give to new customers about your product and to take advantage of a common marketing method of making something flashy, so people won't notice the rest of what's being displayed. I.e. the goal of the subscription popup when attempting to use the trial software. 5. The personal license options for Mobile Trans last either one year or perpetually, which is hidden under a dropdown. This model basically encourages people overpaying for software that they are likely only going to use less than 3 times ever within the length of the license unless they're getting a new phone every 4 months, which is not feasible for the average consumer using this software. 6. Giving me "offers" in the cancel process in an attempt to stop users from leaving your economy, who likely are cancelling for good reasons. These subtle methods give even more of a picture of how this company attempts to grab and maintain business by any means, even if that business is being lost by the practices of this company. 7. Omission of links to Trustpilot for verification of your rating as well as the blatant misrepresentation of your rating on the product site. The site displays a Trustpilot score of 4.6. Checking in on MobileTrans's page here, the site reads 3.4 This is a massive and unacceptable misrepresentation of critical data. 8. Limiting each license to a specific number of mobile devices (up to 5.) As mentioned before in point 4, the average consumer would likely never transfer more than 3 phones in the timespan of the license. However, even if the user had a need that fit your $30-$40 price point for a 1-year subscription, YOU LIMIT THEIR ABILITY TO DO SO, REGARDLESS OF THEM ALREADY PAYING AN UNDESERVED PREMIUM TO USE THE SOFTWARE. 9. There is an option to bundle all 3 of the sections of service they offer, however this option is located nowhere on the software. This option is only available on their website, meaning they are hoping people will buy from the app to miss their deal. 10. Much, much more. In conclusion, the software is nowhere near worth the price point it is offered at. Even for the massive support and wide functionality, $30 for core features on a 1 year or perpetual license, both of which limit how many devices you can transfer from on the license as a whole, is a clear cut money grab. The inability to choose files and slow transfer of the program, even after paying for a license, is unacceptable. I am running out of space, please avoid Wondershare if you can. Trustpilot, if you are reading this, please check the MobileTrans score on their site for validation.